Terms and Conditions

INTRODUCTION
Welcome to RG Limo Services, LLC located in the Kansas City area. The Terms and Conditions Agreement (“Agreement”) lists the terms of the agreement between you (“customer”) and ("we") RG Limo Services, LLC for purchasing airport transportation, point-to-point transportation, and all other services that we provide. By completing a reservation with our staff, you agree to accept the terms and conditions of this Agreement and to become a registered traveler of RG Limo Services, LLC.

MODIFICATION
If we change this Agreement, we shall post a revised version of this Agreement online and include it on all future reservation confirmations sent and shall automatically replace the terms of this Agreement. Your continued use of the Services following RG Limo Services, LLC posting of a revised Agreement will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the services. Signed contracts will be grandfathered and not subject to new terms and conditions revisions. New contracts will be subject to the latest terms and conditions posted online on the RG Limo Services, LLC website, and sent with every reservation confirmation.

COMPLIANCE
RG Limo Services, LLC will strictly enforce State and Federal Laws and will maintain a zero-tolerance compliance policy that no alcoholic beverages can be consumed or used by any person, not of legal (21) drinking age. No person shall bring contraband or illegal substances aboard vehicles that are owned or operated by RG Limo Services, LLC. Person(s) under the age of 21 is/are prohibited from consuming any type of alcoholic beverages. If the Chauffeur finds any illegal substance, we reserve the right to terminate the contract at that moment and it will be the clients’ responsibility to make his/her own transportation arrangements at that point. RG Limo Services, LLC will never leave minors stranded and the vehicle will wait onsite until all minors are picked up by their parent(s), legal guardian, and/or responsible party (adult). The full amount of the reservation will be billed, plus any additional applicable wait time charges; absolutely no refunds will be issued. RG Limo Services, LLC prohibits travel on unpaved roads. At no time will the Chauffeur operate a vehicle on any type of dirt, gravel, or any other type of unpaved road. The Chauffeur has the ultimate authority over where he/she drives the vehicle, dangerous and or roads that are too small to navigate can and will be avoided depending on the type of vehicle. The rules cannot be modified, if a pick-up or drop-off location is inaccessible by paved roads it is the customer’s responsibility to get to and from the vehicle listed on the contract.

ALCOHOL CONSUMPTION
RG Limo Services, LLC cannot provide alcoholic beverages. Passengers under the age of 21 cannot drink according to law. Passengers engaging in illegal activities will be reported to the proper authorities and the reservation will be terminated, and as a result, no refund will be given.

LIABILITY
RG Limo Services, LLC will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. RG Limo Services, LLC will not be responsible for any belongings left while the client is in or out of the vehicle. The purchaser of the contract is responsible for his or her guests. Upon determination that any of the above policies were violated, RG Limo Services, LLC may terminate service to the client and shall be deemed to have fulfilled its contractual obligations to the client under the agreement.

THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR
$ 500.00 minimum per damaged seat

$ 400.00 minimum per damaged carpet
$ 500.00 minimum per damaged mirror
$ 150.00 minimum for extensive cleanup (spills, etc.)
$ 50.00 minimum for gum in the carpet clean up
$ 200.00 minimum shampoo and disinfecting (due to sickness interior)
$ 150.00 detailing and wax (due to sickness-exterior)
$ 500.00 minimum for each burn hole, rip or tear to upholstery
$ 250.00 minimum for each act of vandalism
$ 250.00 per incident of smoking inside of the vehicle. The chauffeur reserves the right to terminate the ride if smoking occurs.

$ 1,500.00 minimum opening a vehicle door into another vehicle or stationary object (It is advised to allow your chauffeur to open your door)

It is important to remember that inciting others to cause damage to the vehicle will result in charges for the damages that occur. Example: Yelling insults at pedestrians from the vehicle, any damage caused by the other party will be your responsibility.
This is not an exclusive list; any and all damages caused to the vehicle and or including loss of revenues for downtime during repairs can and will be charged to the credit card used to book this service. If there is not enough room on the credit card to satisfy the damages, RG Limo Services, LLC reserves the right to file suit in a court of law to recover the losses.

GUARANTEE
RG Limo Services, LLC cannot guarantee the availability of overtime on hourly rentals. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so, only if RG Limo Services, LLC can accommodate other clients that booked with RG Limo Services, LLC prior to or after the said time. If applicable, the purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking, etc. The purchaser authorizes RG Limo Services, LLC to charge any additional charges or fees on the purchaser’s credit card on file or direct bill account. RG Limo Services, LLC guarantees that all our vehicles are constantly checked to keep the highest possible standards. RG Limo Services, LLC agrees to send the requested vehicle as offered in the contract. If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents, storms, and any other circumstance, including, but not limited to, traffic congestion, road closures, accidents, flight delays, etc., we will use reasonable efforts to notify the customer of these conditions and resulting delays or changes.

POLICIES, DEPOSITS, CANCELLATIONS & MISC. SERVICE FEES
All bookings require a credit card to be put on file. Vehicles booked by the hour require a deposit. All service charges are applied to the credit card provided at the time of the booking and a payment receipt will be emailed upon completion of the reservation.

COMPLIMENTARY WAIT POLICY
10-minute complimentary wait on all residential & office pick-ups via our Car Service.

BY THE HOUR RESERVATION DEPOSITS & CANCELLATIONS
All limousine reservations require a non-refundable $100 deposit. The non-refundable deposit is only used to reserve/block the original date and timeframe requested. As a result, any schedule changes will require an additional non-refundable deposit. 

Cancellations within 72 hours of the scheduled reservation will be charged in full. 

In the event a reservation goes over its contracted hours, a prorated amount will be added to the total in increments of 15 minutes.

NO SHOWS & DRIVER ONSITE CANCELLATIONS
Subject to the full-service fee plus any applicable wait time charges.
All deposits are applied toward the total balance due.

REFUND POLICY
Any and all reimbursements due back to the client will be issued back to the credit card provided.

CONTRACT OBLIGATIONS
The person signing this contract acknowledges he/she has read our terms and conditions listed above and is the authorized purchaser for this rental agreement, the authorized cardholder for the given credit card, and/or responsible party liable for payment of the total amount due. No personal checks accepted. I understand and agree to pay for any and all damages my party may cause RG Limo Services, LLC. I also agree to the above Terms and Conditions. I understand and agree to pay the deposit and/or entire contract price based on the terms of the cancellation policy. RG Limo Services, LLC reserves the right to charge the full contract amount 24 hours prior to the date of service. By agreeing to these terms and conditions, signing and providing your credit card information, you are authorizing RG Limo Services, LLC to charge your credit card for any of the following charges: deposit, all services rendered, and any damages done to the vehicle. Any overtime hours or fees as a result of damage to the vehicle will be calculated and billed within 72 hours of the completion of the service. I am satisfied with the terms and conditions above and fully understand and agree. If for any reason, I am not fully satisfied with the services I receive, I have 24 hours after the completion of the job to notify RG Limo Services, LLC, and file a complaint in writing. If RG Limo Services, LLC does not receive my written complaint in the above stated time frame, I agree that there is no valid complaint and I am fully satisfied with the services I received and will not file any complaint against RG Limo Services, LLC with any official bureaus or online consumer website. The purchaser will be contacted within 24 hours of the complaint to address concerns in an effort to settle the matter. All reservations are issued confirmation numbers and are sent electronically to the email provided by the contract holder.

Updated 9/26/2022